Privacy Policy

Who we are

Best Tattoo Removal is a laser tattoo removal clinic operated by The Trustee for The Empire Trust ABN 38 548 280 129, located at 318 Walcott Street, Menora WA 6050, Australia.

Our website address is: https://www.besttattooremoval.au

Our commitment to your privacy

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because we collect health-related information as part of providing treatment services, we treat this information with the highest level of care.

What information we collect

We may collect the following types of personal and health information:

Contact details — your name, phone number, and email address when you submit an enquiry via our contact form or book a consultation.
Booking information — appointment details collected through our online booking system (Gettimely), including your name, contact details, and treatment history.
Health information — details relevant to your suitability for laser tattoo removal, including skin type, medical history, and current medications. This information is collected during your consultation and is treated as sensitive information under the Privacy Act.
Before and after photos — treatment progress photographs, collected only with your explicit written consent.
Website usage data — your IP address, browser type, and pages visited, collected automatically when you use our website.

How we collect your information

We collect personal information directly from you when you:

Submit an enquiry through our contact form
Book an appointment online via Gettimely
Attend a consultation or treatment at our clinic
Communicate with us by phone or email

How we use your information

We use your personal and health information to:

Provide laser tattoo removal consultations and treatment services
Manage your appointments and send booking reminders
Assess your suitability for treatment and maintain your treatment records
Respond to your enquiries
Send follow-up care instructions
Comply with our legal and professional obligations

We will only use your information for the purpose for which it was collected, or a directly related purpose. We will not use your information for marketing purposes without your consent.

Who we share your information with

We do not sell your personal information. We may share it with:

Gettimely — our online booking platform, which stores appointment and contact data. Their privacy policy is available at gettimely.com/privacy-policy.
Referring practitioners or medical professionals — where clinically relevant and with your consent.
Legal or regulatory authorities — where required by law.

Before and after photographs

Treatment photographs are only taken and used with your explicit written consent. We will specify the intended use (e.g. clinical records only, or also for website/social media) before obtaining consent. You may withdraw consent for marketing use of your photos at any time by contacting us.

Cookies and website tracking

Our website uses cookies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some website functionality.

If you submit an enquiry via our contact form, we retain that information to respond to your request and for our records.

How long we retain your information

We retain client records, including health information, for a minimum of seven years from the date of last treatment, in accordance with Western Australian health records requirements. Records relating to minors are retained until the person turns 25. After the applicable retention period, records are securely destroyed.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our booking system uses industry-standard security measures. Physical records at our clinic are stored securely.

Your rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of information that is inaccurate, incomplete, or out of date
Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below. We will respond to access and correction requests within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any privacy-related queries, access requests, or complaints, please contact us:

Best Tattoo Removal
318 Walcott Street, Menora WA 6050
Phone: 0458 623 292
Email: [email protected]

Updates to this policy

We may update this privacy policy from time to time. The current version will always be available on this page. This policy was last updated in March 2026.

Mary Marple

Marissa is absolutely incredible! She’s highly professional, friendly, and has such a wonderful personality. I had my eyebrow tattoos (2 sessions only!) removed by Marissa and have since continued with her for the removal of two other body tattoos. She’s made the whole process so comfortable and has been fantastic throughout. I highly recommend Marissa to anyone considering tattoo removal. Five stars all the way! 🌟🌟🌟🌟🌟

Isabella Fernandes

I had such a great experience at Best Tattoo Removal! The team are incredibly friendly and make you feel comfortable from the moment you walk in. They are also so informative and take the time to explain the whole process, answer any questions, and make sure you know what to expect. The appointments are quick and efficient too, which is perfect when you have a busy schedule. Highly recommend Best Tattoo Removal for anyone considering tattoo removal!

Nathan Sinclair

Highly recommend them to anyone considering tattoo removal. Excellent service and great results.

Armin Sayedi

Highly recommend Best Tattoo Removal. They provide plenty of support pre and post procedures. Marissa is an absolute professional, I was completely at ease attending my first session, she ensures you are comfortable throughout the procedure, I have no hesitation going back for further removal sessions.

Angela Solo

Easy and great service. Very caring and reasonable prices

Lee Finsterwald

Marissa was so professional! Highly recommend her services

Paul Lang

★★★★★ Best Tattoo Removal I did a lot of research to find the right place for tattoo removal and this clinic was the best choice. Marissa was professional, knowledgeable, and explained every step of the process clearly. The treatment was smooth and comfortable, and the clinic is clean and modern. I highly recommend asking for Marissa if you’re looking for quality tattoo removal. Great service overall.

Polley Vision

Marissa is so wonderful! Incredibly professional and informative. I felt really comfortable every session and had realistic expectations of what is to be expected. I am really happy with my results and would recommend Marissa to everyone!

Barney Turnbull

Treatment details were fully explained to me. First round of treatment went very well. I have my next appointment later this month and very much looking forward to it. Can’t wait for the end result.