Who we are
Best Tattoo Removal is a laser tattoo removal clinic operated by The Trustee for The Empire Trust ABN 38 548 280 129, located at 318 Walcott Street, Menora WA 6050, Australia.
Our website address is: https://www.besttattooremoval.au
Our commitment to your privacy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because we collect health-related information as part of providing treatment services, we treat this information with the highest level of care.
What information we collect
We may collect the following types of personal and health information:
- Contact details — your name, phone number, and email address when you submit an enquiry via our contact form or book a consultation.
- Booking information — appointment details collected through our online booking system (Gettimely), including your name, contact details, and treatment history.
- Health information — details relevant to your suitability for laser tattoo removal, including skin type, medical history, and current medications. This information is collected during your consultation and is treated as sensitive information under the Privacy Act.
- Before and after photos — treatment progress photographs, collected only with your explicit written consent.
- Website usage data — your IP address, browser type, and pages visited, collected automatically when you use our website.
How we collect your information
We collect personal information directly from you when you:
- Submit an enquiry through our contact form
- Book an appointment online via Gettimely
- Attend a consultation or treatment at our clinic
- Communicate with us by phone or email
How we use your information
We use your personal and health information to:
- Provide laser tattoo removal consultations and treatment services
- Manage your appointments and send booking reminders
- Assess your suitability for treatment and maintain your treatment records
- Respond to your enquiries
- Send follow-up care instructions
- Comply with our legal and professional obligations
We will only use your information for the purpose for which it was collected, or a directly related purpose. We will not use your information for marketing purposes without your consent.
Who we share your information with
We do not sell your personal information. We may share it with:
- Gettimely — our online booking platform, which stores appointment and contact data. Their privacy policy is available at gettimely.com/privacy-policy.
- Referring practitioners or medical professionals — where clinically relevant and with your consent.
- Legal or regulatory authorities — where required by law.
Before and after photographs
Treatment photographs are only taken and used with your explicit written consent. We will specify the intended use (e.g. clinical records only, or also for website/social media) before obtaining consent. You may withdraw consent for marketing use of your photos at any time by contacting us.
Cookies and website tracking
Our website uses cookies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some website functionality.
If you submit an enquiry via our contact form, we retain that information to respond to your request and for our records.
How long we retain your information
We retain client records, including health information, for a minimum of seven years from the date of last treatment, in accordance with Western Australian health records requirements. Records relating to minors are retained until the person turns 25. After the applicable retention period, records are securely destroyed.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our booking system uses industry-standard security measures. Physical records at our clinic are stored securely.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of information that is inaccurate, incomplete, or out of date
- Make a complaint if you believe we have mishandled your personal information
To exercise any of these rights, please contact us using the details below. We will respond to access and correction requests within 30 days.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
For any privacy-related queries, access requests, or complaints, please contact us:
Best Tattoo Removal
318 Walcott Street, Menora WA 6050
Phone: 0458 623 292
Email: [email protected]
Updates to this policy
We may update this privacy policy from time to time. The current version will always be available on this page. This policy was last updated in March 2026.